- Setup Desktops/ Laptops / Printer / projectors and other IT H/W assets.
- Provide Desktop/Application support as per the service requests.
- Diagnose Troubleshoot Desktop/ Laptop/ Printer other hardware-related issues.
- Use Ticketing tool to monitor/communicate/escalate and resolve the IT-related issues within the SLA.
- New Employee Onboarding:
- Assist recent employees with onboarding from an IT standpoint.
- Create asset allocation sheets.
- Setting up the workstations.
- Asset Management:
- Perform Asset tagging and deployment.
- Maintaining a list of assets and their allocations.
- Sending intimation to the admin for insurance coverage for the new added assets.
- Installation of Win OS and approved software on desktops and laptops as per the service requests.
- Support remote software installations such as Win OS, Cent OS, SQL, VS, Java etc.
- Protection - Replace,



repair / disposition systems when necessary.
- Maintain network / LAN, printers, and other devices.
- Setup racks and stack servers when needed.
- Coordination with ISP to troubleshoot any internet service-related issues.
- Provide preventive maintenance services for desktops, printers, and other IT hardware assets.
- Coordinate with equipment manufacturers, vendors to resolve hardware issues.
- Be available during scheduled weekend maintenance activities as and when required.
- Conduct periodic Fixed Asset Audits.
- EPABX/Phone Line Maintenance and port assignments.

Skills: Application Support, It Hardware, Ticketing, Hardware, Asset Management

Experience: 1.00-3.00 Years

📌 Tech Support Engineer (Pune)
🏢 Prgx India
📍 Pune