- Lead and manage Quality Evaluators and Team Leaders for high-quality performance
- Drive client and stakeholder communication for continuous process improvements
- Oversee transaction monitoring and ensure adherence to quality standards
- Analyze agent performance, implementing corrective actions for performance gaps
Role Responsibilities:
- Manage a team ensuring quality standards in transactional processes
- Utilize Six Sigma methodologies for system and performance improvement
- Track trends and identify opportunities for enhancing process quality