Key Responsibilities:

- Handle customer inquiries and resolve issues efficiently.
- Provide accurate information about banking products and services.
- Process transactions and maintain customer records.
- Ensure compliance with banking regulations and policies.
- Deliver excellent customer service and enhance customer satisfaction.
- Build robust relationships with customers to understand their financial goals and offer tailored solutions.
- Develop a deep understanding of banking products to identify upselling opportunities based on customer needs and preferences.

Role Responsibilities:

- Respond to customer queries and complaints effectively, ensuring satisfaction.
- Upsell banking products and services by identifying customer needs.
- Maintain accurate and up-to-date customer records and transaction details.
- Provide feedback to the management to improve customer service quality.

Skills: Domestic Voice Process, Bpo, email process , Banking Process, Customer Service

Experience: 0.00-5.00 Years

📌 Customer Service Executive (Gurugram)
🏢 IGT solutions
📍 Gurugram