You will contribute their technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs.
Who You Are:
- Should be ready to work in Support coverage in 24x7 rotational shifts including night shifts (4 days working model)
- Strong analytical and problem-solving skills.
- Bachelors or master s degree in computer science and Engineering or equivalent
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in pressure situations
- Positive to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
- Troubleshooting and debugging experience would be an added advantage
What You've Accomplished:
- 5+ years of experience in a technical role involving Java, J2EE expertise and databases programming experience.
- 4+ years of experience as a Java, J2EE software developer
- 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
- Demonstrated ability to successfully interact in technical discussions.