You will be joining our Customer Care Team to add your expertise and skills to the delivery of customer excellence.
Your Role
You will be responsible for developing and diversifying business in line with financial and volume targets.
Your Responsibilities
You will do this by working with a variety of internal and external stakeholders while focusing on the following key objectives:
- Own, monitor, and drive all sales activities for customers within your control, ensuring prospects are identified, qualified, and nurtured through the sales pipeline to close profitable and sustainable customer deals.
- Align your sales efforts with customer care location (CCL) managers, pricing, and business development teams, including pricing decisions.
- Monitor competition by gathering current marketplace information on pricing and products.
- Report customer feedback to the CCL team, supporting resolutions as required.
- Align with CCL colleagues when onboarding new customers.
- Maintain and update the most relevant customer information in internal systems.
- Regularly review customer portfolios with the CCL Managers and team.
- Focus on customer engagement, satisfaction, retention, and reactivation through high levels of service quality in close collaboration with the CCL.
Your Skills And Experiences
- Minimum 5-6 years work experience in sales, particularly in the freight forwarding industry.
- Strong customer service skills to build and maintain client relationships.
- Excellent communication and team player skills, professional selling and problem-solving abilities, and computer literacy.
- Ability to work well within a team and support colleagues as needed.
Good Reasons to Join
This is an opportunity to contribute to the development and growth of business while ensuring top-tier customer care, and working alongside a strong, cooperative team.