1. Provide first-level support and incident resolution for IT infrastructure across global regions.
2. Perform scheduled technical tasks and system maintenance from a centralized command center.
3. Escalate and track critical incidents within defined SLAs/OLAs.
4. Maintain accurate documentation for incidents and requests as per operational guidelines.
Role Responsibilities:
1. Monitor and administer Linux/Unix environments, Active Batch, and basic cloud platforms (AWS).
2. Support PAAS/IAAS/SAAS operations and assist with SQL/Oracle database issues.
3. Execute scripts and support networking fundamentals in a 24x7 rotational workplace.
4. Apply best practices in system operations, incident escalation, and process adherence.
Skills: Application Support, Unix Administration, Cloud Computing, Linux
Experience: 4.00-6.00 Years
📌 Technology Support Operations (GTS)-Engineer I (Bengaluru)
🏢 FICO
📍 Bengaluru
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