Job DescriptionResponsible for resolving the service issues at client place with minimum

nescalations and ensure customer satisfaction.
n2. Aims in generating service revenues through AMC, spare selling, small sales etc.,
n3. Coordinates with customer care, update the call status and acknowledgement from
nthe client.
n4. Understanding the service call customer details from the database about
nthe systems installed and past service records.
n5. Attend the service accordingly to customer service process and deliver
nservice to client as per the set quality standards.
n6. Bill the customer according to the services provided and for the spares
nand material used to resolve the service call
n7. Educate the customer about various services we offer like AMCs and sell
nour services whenever there is a customer need.
nRole Context: -The role will be at Client place in resolving various client issues
ntechnically.




nThe Service engineer is responsible for resolving at technical issues at client place,
nexplain the customer about the problem and its solution through our service delivery
nin various ways like comprehensive and non-comprehensive AMC etc., Ensure
ncustomer satisfaction at all levels without compromising on standards and quality,
norganization norms. Responsible for generation of service revenues. Coordinates with
nCustomer care, service coordinator and reports to Service Manager / Team Leader.
nMechanical People look after – Fire Hydrants, Sprinklers, NOVAC (Gas suppression)
nELV Electronics People look after – CCTV, Access control, fire alarms, public address,
nVESDA (very early stage detection system), BMS (Building management system)

📌 Service Engineer (Mumbai)
🏢 eZone Security Solutions
📍 Mumbai