nThe primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agents demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
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nResponsibilities:
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nThe primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agent‘s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
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nQualification / Experience:
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- n
- Graduaten
- Aggregate scorecard for the last 06 months shouldn’t be less than “B Grade”n
- Should not be on PIPn
- MS Office and good Reporting Skillsn
- Excellent Communication and Interpersonal Skillsn
- Teamwork, Discipline, and Time Managementn
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nDesired:
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- Robust Communicationn
- Analytical Skillsn
- Target Orientedn
- Pressure Handlingn