Job Description – Project Delivery Manager – Managed Services

Location: Gurugram – On-site
Experience: 10+ Years
CTC: Up to ₹25 LPA
Employment Type: Full-Time

Job Summary

We are looking for an experienced Project Delivery Manager to lead end-to-end delivery of technical IT projects and Managed Services engagements. The ideal candidate should have strong experience in project/program delivery, enterprise client management, stakeholder governance and leading cross-functional technical teams.

Key Responsibilities

- Lead end-to-end delivery of technical IT projects / Managed Services engagements.

- Manage enterprise client engagements, ensuring SLA, KPI, quality and timeline adherence.

- Act as the primary contact for client governance and stakeholder management.

- Coordinate with technical, engineering and business teams for project execution.

- Monitor project health, risks, resources, budgets and delivery performance.

- Conduct client reviews, governance meetings, status reporting and executive presentations.

- Manage project scope, change requests and delivery timelines.

- Drive process improvement, automation and operational excellence.





- Lead and mentor cross-functional technical project teams.

Requirements

- Bachelor's degree in Engineering, Computer Science, IT or related field; MBA preferred.

- 10+ years of experience in Technical Project Delivery / Project Management / Program Management / Managed Services.

- Solid experience managing enterprise technical projects and client engagements.

- Hands-on experience with project governance, SLA/KPI, resource and risk management.

- Strong knowledge of Agile, Scrum and Waterfall methodologies.

- Experience with Jira, Azure DevOps or MS Project.

- Strong leadership, communication and stakeholder management skills.

- PMP / PRINCE2 / Scrum Master / ITIL certifications preferred.

- Cloud/DevOps exposure is an added advantage.

Important Candidate Criteria

Only candidates from technical project delivery backgrounds will be considered.

Do NOT consider candidates primarily from:

- IT Infrastructure

- IT Operations

- IT Support / Helpdesk

- Network / Networking

- Infrastructure Operations

📌 Hiring || Project Delivery Manager (Gurugram)
🏢 2COMs
📍 Gurugram