Job Description
JOB TITLE: Customer Service Executive
n FUNCTIONAL AREA: E-Commerce / Retail Industry (preferably fashion brands)
n REPORTS TO: Senior Manager - Customer Service
n POSITION’S OBJECTIVE: (Brief on position’s objective)
nTo handle Fabindia customers for Online Business on Phone inorder to provide superior customer experience
n KEY RESPONSIBILITIES:
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- Customer Service n
- To answer calls professionally, obtain details of queries on billing, products or concerns or any other complaints.n
- To keep records of customer interactions and transactions, recording details of inquiries, complaints and comments.n
- Follow up to ensure that appropriate actions are taken on customer's requests.n
- To escalate customer grievances, special requests, unresolved complaints internally and to the concerned departments for further resolution within defined TATn

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- Adherence to Process n
- To ensure that processes laid down for the department are being adhered to while performing duty at the work placen

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- MIS and reporting n




- To ensure that various reports are provided as per the timelines, daily, weekly, fortnightly and monthlyn

n JOB SPECIFICATION: (QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)
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- Years of Functional Experience: 1 - 2 years of work experience in Customer service in voice processn
- Degree/Diploma: Any Graduaten
- Knowledge & Skills: n
- Basic MS Word and Excel knowledgen
- Excellent English communication skills – fluency in speaking and writingn
- Effective time management to accomplish objectives and resolving issues/challenges in ann
- orderly and systematic approachn
- Ability to close issues promptlyn
- Excellent customer handling skills and critical-thinking mindsetn

n ANNEXURE A:
n COMPETENCIES REQUIRED: (includes behavioural and functional competency)
n a. FOCUS ON RESULTS:
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- Shows passion for excellence & seeks opportunities to continuously improve organizational processes and outcomes

📌 Customer Service Executive (Noida)
🏢 FABINDIA
📍 Noida