nThe primaryfocus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agents demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
N
nResponsibilities:
N
nThe primaryfocus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agent‘s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
N
nQualification / Experience:
N
- n
- Graduaten
- Aggregate scorecard for the last 06 months shouldn’t be less than “B Grade” N
- Should not be on PIP N
- MS Office and good Reporting Skills N
- Excellent Communicationand Interpersonal Skills N
- Teamwork, Discipline, and Time Management N
n
nDesired:
N
- n
- Robust Communication N
- Analytical Skillsn
- Target Oriented N
- Pressure Handlingn