Shift: Night Shift (DO NOT APPLY IF YOU' RE NOT COMFORTABLE WORKING NIGHT SHIFTS)
Location: Sector 5, Kolkata
NO TRANSPORTATION PROVIDED
This is not a traditional Call Center or BPO role . The position requires someone who can understand customer requirements, follow processes accurately, solve problems, and maintain a high level of attention to detail.
Requirements
Fluent English communication skills - both written and spoken. Excellent communication and interpersonal skills. Strong attention to detail and the ability to identify even minor errors or inconsistencies. Good analytical and problem-solving abilities. Ability to multitask and manage priorities effectively. Ability to learn new software, tools, and processes quickly. Comfortable working night shifts . Must be willing to work from our office . This is an office-based position and Work from Home/Remote work is not available . Must be able to arrange own transportation , as transportation is not provided by the company .
Skilled attitude, reliability, and a strong sense of responsibility. Ability to work independently as well as collaborate effectively with the team. Candidates with knowledge or experience in website designing, UI/UX, graphic design, or web technologies will have an advantage. Basic knowledge of design tools, Saa S platforms, online software, HTML/CSS, or website interfaces will be considered an added advantage. Previous experience in customer success, customer support, e-commerce, Saa S, website-related services, or a similar role will be an advantage.
Key Responsibilities
Communicate with clients through various channels in a professional and helpful manner. Understand client requirements and provide accurate and timely assistance. Maintain a high level of attention to detail in every task. Follow client-specific SOPs, guidelines, and workflows accurately. Maintain accurate records and update rel