Customer Support Specialist

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

No experience required

No experience required

Apply By

Not Provided

Posted today

Fresher Job

Be an early applicant

About the job

Job Title: Customer Care Executive

Location: Mohali, Punjab (Work from office)

Company: Teleperformance

Employment Type : Full time

Working Days: 5 Days a Week, 2 Rotational off

Shifts : Rotational shift (Including Rotational weekends and holidays)

Salary: 20,000 in hand during training and 23,000 after training inhand

Key Responsibilities:

- Handle chats, or emails professionally.
- Resolve customer queries related to products, services, billing, orders, or complaints.
- Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores.
- Document all customer interactions accurately in the system.
- Follow standard operating procedures (SOPs) and adhere to quality guidelines.
- Escalate unresolved issues to higher levels appropriately.
- Meet performance KPIs such as AHT, quality, attendance, and productivity.
- Stay updated on product/process knowledge through regular training sessions.

Eligibility Criteria:

- Education: Graduate (Any stream). or12th with 6 months experience
- Experience: Freshers and experienced candidates an apply.
- Communication:



Good verbal and written communication skills (English )
- Basic computer knowledge and typing skills.
- Willingness to work in rotational shifts and 5-day work week (2 weekly offs).

Preferred Skills:

- Customer-centric attitude with empathy and patience.
- Ability to multitask and handle pressure in a quick-paced environment.
- Prior experience in BPO / customer service / voice process is a plus.

Benefits:

- Paid training and onboarding support.
- Performance-based incentives.
- Health insurance and ESI benefits.
- Career growth opportunities within Teleperformance India.
- Safe and inclusive work environment

Contact : (phone hidden)

Email : [email protected]

Earn certifications in these skills

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

Additional Questions

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C; .

Already registered? Login

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C; .

Already registered? Login

📌 Customer Support Specialist - Fresher (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar