* To Attend the inbound calls of customers Retail Assets and process the
queries & requests to customer's satisfaction
* To identify and convert the opportunities for cross selling (banking product)
on customer's call
* Responsible for quality communication and customer servicing within laid down
productivity and service benchmarks.
* Ensure customer “delight” and consistent service experience, including timely
resolution of customer queries/issues.
* Complete the logs specified by the process (End-of-day target)
* Adherence to Information Security norms & quality process norms.
* To be aware of and comply with any updates about the process
* Act on the feedback given by Team Leader/Team Coach or Quality or on the
coaching provided to the team as guidelines for improving performance
* Graduate




* Preferably 1-2 years with 6 months which should to be in customer service
role - Understanding of call center industry an advantage
* Excellent communication skills – Verbal & Written
* Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
* Flexible to get scattered 8 Week Offs in a month with 9hours shift
* Good listening skills and strong communication abilities.
* Be Confident and willing to learn with a flair for knowledge. Possess an
upbeat, positive can-do attitude & works with integrity
* Team Player, team-oriented Self-motivated person including the ability to act
as a role model within the organization. Should be able to establish rapport
quickly with peers, managers & customers

📌 Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound (Hyderabad)
🏢 Kotak
📍 Hyderabad