Company Overview

Our client is a leading technology-driven organization focused on building innovative, cloud-native software products and intelligent AI-powered solutions.

Position Overview

Leading or managing 24x7x365 infrastructure or IOC/NOC operations.

Responsibilities

∙Lead the administration, support, and maintenance of Windows Server and Linux server
environments hosted across hybrid infrastructure.
∙Oversee server lifecycle and maintenance activities, including patch management, cumulative
updates, OS upgrades, SQL upgrades, and infrastructure or network changes.
∙Manage and optimize infrastructure and application monitoring using enterprise tools such as
Dynatrace, Cisco Meraki, HP SIM, SolarWinds, storage monitoring platforms, and Azure Monitor.
∙Maintain working knowledge of server hardware platforms and operational considerations
across major vendors such as HPE, Dell, and IBM.
∙Drive proactive monitoring, event correlation, and performance improvement initiatives to
improve service availability and reduce operational risk.




∙Own ServiceNow incidents through final resolution, including triage, stakeholder escalation,
and participation in major incident calls to capture technical findings, status updates, and
follow-up actions.
∙Lead planned and unplanned network incident response through triage, escalation, stakeholder
communication, and final resolution.
∙Apply ITSM, ITIL, and SAFe-aligned practices to support stable, repeatable, and well-governed
operations.
∙Evaluate and support the adoption of modern technologies and automation capabilities,
including UiPath, GenAI, machine learning, and Copilot, where applicable to IOC operations.
∙Robust understanding of server operations, infrastructure monitoring, break-fix support,
patching, and enterprise change execution in hybrid environments.
∙Demonstrated experience improving operational performance through proactive monitoring,
process optimization, and incident reduction.

Skills & Experience

∙8 - 1

📌 NOC Operations Manager (Hyderabad)
🏢 Clarus Advisers
📍 Hyderabad