Experience
1–3 Years (A minimum of 1 year of experience in Client Support, Customer Service, Client Services, or a similar role is required.)

Educational Qualification
Any Graduate

Location
Aundh, Pune

Company Profile
www.binated.com

Role Overview

We are looking for a proactive Client Support Executive to join our team. The ideal candidate should have prior experience in both voice and non-voice support, excellent communication skills, and the ability to deliver exceptional service while working in a fast-paced environment.

Key Responsibilities

Respond to client queries through voice calls, email, and chat in a timely and qualified manner.
Resolve client concerns while ensuring a seamless support experience.
Collaborate with cross-functional teams to address client issues and provide effective solutions.
Maintain accurate records of client interactions, tickets, and follow-up activities.
Meet established productivity, quality, and service standards.
Build long-term client relationships by delivering outstanding support.




Utilize MS Office and internal systems to manage daily tasks efficiently.

Candidate Requirements

1–3 years of experience in Client Support, Customer Service, Client Services, or a similar role.
Experience in both voice and non-voice processes is preferred.
Excellent verbal and written English communication skills.
Comfortable working continuous night shifts.
Willing to work 5 days a week with rotational weekly offs.
Available to work from our Aundh, Pune office.

Desired Skills

Strong communication and interpersonal skills.
Excellent problem-solving and decision-making abilities.
Ability to manage multiple tasks while maintaining attention to detail.
Good organizational and time management skills.
Proficiency in MS Office applications.
Positive attitude, accountability, and willingness to learn.

Employment Details

Employment Type: Full-time | Permanent
Work Mode: Work from Office
Shift: Continuous Night Shift
Schedule: 5-Day Work Week

📌 Customer Service Representative (Pune)
🏢 Binated
📍 Pune