We’re looking for a warm, organised and detail-oriented CRM Executive to manage customer communication and build strong, lasting relationships with our clients.
Key Focus:
Managing customer queries, follow-ups and order-related communication across CRM, WhatsApp and email.
Ensuring timely, explicit and personalised responses throughout the customer journey.
Maintaining accurate customer profiles, order history and CRM data.
Following up on leads, enquiries, abandoned carts and potential customers.
Coordinating with production, dispatch and store teams to resolve customer concerns efficiently.
Managing feedback, complaints, exchanges, returns and post-purchase communication.
Identifying repeat customers and opportunities for re-engagement and retention.
Supporting CRM campaigns, customer segmentation and personalised communication.
Ensuring every interaction reflects the brand’s premium, warm and customer-first experience.