Company Description Somara Wellness is a holistic wellness brand that focuses on the well-being of the body, mind, and each guest’s ideal self. Guests are invited to arrive as they are and leave as a renewed, better version of themselves. Somara Wellness has been ranked the No.1 spa brand in Hyderabad on TripAdvisor, reflecting strong recognition for service excellence. The team emphasizes high-quality service and exceptional customer experience in every interaction. Positioned as a lifestyle offering rather than just a spa, Somara Wellness aims to create meaningful, long-term wellness journeys for its clientele.
Role Description The Spa Manager is a full-time, in office role based in Hyderabad, responsible for overseeing daily spa operations and ensuring a consistently high standard of service. This role includes managing staff schedules, supervising service delivery, and maintaining a welcoming, professional environment for guests. The Spa Manager will handle client interactions, address feedback, and implement initiatives to enhance customer satisfaction and loyalty.
Responsibilities also include monitoring inventory, managing budgets, and collaborating on promotional activities to grow spa revenue. The role involves training and supporting team members, upholding hygiene and safety standards, and aligning operations with Somara Wellness’s holistic and lifestyle-focused brand values.
Qualifications
Candidates should possess strong Spa Management skills, including staff supervision and daily operations oversight.
Candidates should possess Customer Service and Customer Satisfaction skills to deliver an excellent guest experience and handle feedback effectively.
Candidates should possess Budgeting skills to manage costs, revenue targets, and resource allocation.
Candidates should possess basic Skin Care knowledge to understand spa treatments and support service quality.
Relevant skills such as team leadership, communication, and problem-solving abilities are highly