We’re Hiring: Team Leader (FASTag Services – Operations)
Job ID: TL/OPR/AUG26
Company: Akova Fintech Solutions Private Limited
Location: 18 Rabindra Sarani, Poddar Court Building, Gate No: 3, 3rd Floor, Room No: N, Kolkata –
700001
Salary: Upto 35k
Work Mode: Hybrid – Work from Office & Work from Home
About Akova:
Akova Fintech Solutions Pvt. Ltd. is a leading fintech company specializing in FASTag services,
delivering cutting-edge, seamless toll payment solutions across India. We're expanding and looking for
motivated individuals to join our growing Operations Support Team.
Role Overview – Team Leader (FASTag Services):
As a Team Leader, you’ll be responsible for handling and monitoring the operations team, ensuring
the quality of services, coordinating with banks, providing proper training to the team, and ensuring
adherence to current company policies and processes.
✔️ No Sales | No Targets | Semi-Voice Process
?️ Responsibilities:
* Handle and monitor the overall operations team and ensure smooth day-to-day functioning.




* Take responsibility for maintaining and improving the quality of services provided by the team.
* Coordinate with banks for operational issues, escalations, and timely resolution of service-related
concerns.
* Should have knowledge and understanding of APIs and their role in the operations process.
* Provide proper training, guidance, and support to team members regarding processes, services, and
customer handling.
* Ensure that the team follows all current Bank policies, processes, and guidelines.
* Monitor team performance and identify areas for improvement.
* Ensure proper coordination within the team for timely resolution of operational issues.
* Handle escalations and ensure appropriate follow-up until resolution.
Preferred Skills & Qualifications:
* 1–5 years of experience, preferably in a Team Leading / Operations role.
* Strong experience in team handling and team monitoring.
* Knowledge of Advanced Excel and (SQL Prefered).
* Knowledge a

📌 Team Leader (Kolkata)
🏢 AKOVA FINTECH SOLUTIONS PRIVATE
📍 Kolkata