Virtual Lab Tech is a leading provider of innovative healthcare solutions, dedicated to enhancing patient care and healthcare service delivery through cutting-edge technology and expert support. We specialize in offering comprehensive healthcare BPO services, including customer support, claims processing, and data management, tailored to meet the evolving needs of healthcare providers and insurance companies. Our commitment to quality, compliance, and customer satisfaction has established us as a trusted partner in the healthcare industry. With a focus on remote work flexibility, Virtual Lab Tech empowers professionals to build rewarding careers while contributing to the improvement of healthcare services across the United States.
About The Role
We are seeking dedicated and detail-oriented Customer Support Representatives to join our team supporting a US Healthcare client. In this role, you will be responsible for managing patient and provider interactions via voice and non-voice channels,
ensuring that all communications adhere strictly to US healthcare compliance and privacy standards, including HIPAA regulations. The ideal candidate will possess excellent communication skills, a compassionate approach, and a strong understanding of healthcare processes. This position offers an excellent opportunity to work remotely in a dynamic setting, contributing directly to the quality of healthcare services delivered to patients and providers across the US.
Qualifications
To be successful in this role, candidates should have fluency in spoken and written English, along with a solid understanding of healthcare terminology and processes. Prior experience in US healthcare customer support is preferred, especially in handling claims, billing, and insurance-related queries. Candidates must have their own Windows 11 laptop, a high-speed and stable internet connection, and a quiet, professional workspace suitable for remote work. Willingness to work night
📌 Customer Service Representative (India)
🏢 FetchJobs.co
📍 India
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