Role - Automation Tools SME

Years of Experience - 8 to 12 years

Location - Bangalore

-
Key Responsibilities

:Key Responsibilitie

sEUC Tools Architecture & Strateg

- yOwn the architecture, standards, and technical roadmap for EUC tool
- sAlign tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principles
- .Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and security

.
Nexthink Digital Employee Experience (Primary Responsibilit

- y)Design and operate Nexthink architecture (Collectors, Engines, Portal, Campaigns
- ).Create real‑time dashboards and experience scores to monito
- r:Endpoint performan
- ceLogin and application experien
- ceStability issues impacting production and engineering use
- rsDevelop Nexthink campaigns fo
- r:Proactive remediati
- onAutomated fix
- esUser engagement and notificatio
- nsIntegrate Nexthink with ITSM platforms (ServiceNow or equivalent

).
BeyondTrust / Bomgar Secure Remote Supp

- ortImplement and manage BeyondTrust (Bomgar) for secure remote support at sit
- es.Configu
- re:Secure session access (attended/unattend
- ed)Jump clie
- ntsCredential inject
- ionSession recording and audit l
- ogsEnable secure vendor and third‑party access in compliance with security polici

es.
Proactive, Preventive & Automation‑First Operat

- ionsDrive shift‑left operations and preventive maintenance mod
- els.Leverage EUC telemetry and automation
- to:Reduce incident vol
- umesImprove Mean Time to Resolution (M
- TTR)Improve Service Desk effici




- encyPartner with Service Desk and Field Support teams to expand self‑healing capabilit

ies.
Integration with EUC & Security Ecos

- ystemIntegrate EUC tools
- with:Intune / SCCM / Co‑Manag
- ementMicrosoft Defender / EDR plat
- formsEntra ID (Azur
- e AD)AVD / VDI where appli
- cableEnsure alignment with Zero Trust security architec

ture.
Governance, Risk & Comp

- lianceEnsure adheren
- ce to:internal security and IT po
- liciesData privacy and audit requir
- ementsMaintain logs, reports, and evidence for audits and compliance re
- views.Participate in risk assessments and control validation related to EUC

tools.
Vendor, Stakeholder & Knowledge Man

- agementAct as technical interface to tool v
- endors.Support license optimization, renewals, and cost gove
- rnance.Create and ma
- intain:Architecture do
- cumentsSOPs / r
- unbooksKT and reverse‑KT ma
- terialsEnsure tool knowledge is industrialized and not person‑dep

endent.
Mandatory Technica

- l SkillsNexthink (Experience Scoring, Campaigns, Dashboards, Integ
- rations)BeyondTrust / Bomgar (Remote Support, Privileged Remote
- Access)Windows Endpoints (Windows 10 / Win
- dows 11)ITSM integration (ServiceNow or equ
- ivalent)Robust troubleshooting and analytica

l skills
Preferred / Good‑to‑Ha

- ve SkillsMicrosoft Intune, SCCM, Co‑M
- anagementDigital Experience Monitoring (DEM / D
- EX tools)PowerShell and automation
- scriptingEndpoint Security (Defen
- der, EDR)Manufacturing / Factory IT
- exposureMicrosoft 365 and Entra ID in

tegration

📌 Automation Tools SME (Bengaluru)
🏢 TCS
📍 Bengaluru