We are seeking a confident, outgoing, and sales-oriented Guest Relations Executive to represent our wellness & spa outlet inside a 5* Hotel. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.
Key Responsibilities
Guest Engagement & Sales
Proactively approach and greet guests in the lobby with confidence and warmth
Introduce guests to our wellness services, express therapies, and special offers
Generate sales by converting walk-in guests through persuasive communication and relationship-building
Upsell and cross-sell services based on guest needs, time availability, and preferences
Maintain a strong presence in the lounge to maximize visibility and walk-in conversions
Revenue Generation & Promotions
Consistently work towards daily and monthly sales targets
Support cross-promotions with other outlets of the hotel to drive additional footfall
Assist in executing in-lounge promotions, offers, and campaigns
Capture guest interest efficiently
Guest Experience & Brand Representation
Deliver a warm, premium, and professional guest experience at all times
Act as the first point of contact and brand ambassador for the wellness outlet
Address basic guest queries and be a single point of contact
Ensure the outlet ambience, hygiene, and presentation meet high service standards
Operational Support
Coordinate with therapists/staff to ensure smooth guest flow
Support appointment scheduling and service readiness
Follow SOPs related to service standards, hygiene, and airport compliance
Desired Profile
Robust people skills with confidence in initiating conversations with strangers
Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred
Comfortable approach