Company Description Ocean Palms Goa is a resort located along the winding lanes of Gauravaddo, just off the main Calangute Road and a short walk from Calangute Beach. The resort combines ethnic Goan hospitality with modern facilities, offering guests an authentic yet comfortable stay. Known for its old-world charm and dedicated team, Ocean Palms Goa focuses strongly on guest satisfaction. The resort has received multiple Tripadvisor Certificate of Excellence Awards as well as the Best Local Independent Hotel Mid-market award reflecting its consistent high standards.
Role Description The Guest Relations Specialist is a full-time, on-site role based at Goa. This role is responsible for welcoming guests, managing check-ins and check-outs, and ensuring a smooth and pleasant experience throughout their stay. Daily tasks include responding to guest inquiries, handling special requests, coordinating with other departments, and resolving issues promptly and professionally. The Guest Relations Specialist will also support upselling and promoting resort services and packages,
maintain accurate guest records, and follow established service standards and procedures. The role requires a solid presence to proactively engage with guests and anticipate their needs.
Qualifications
Strong Guest Relations and Customer Service skills, with a focus on creating positive and memorable guest experiences.
Excellent Communication abilities, including clear verbal and written interaction with guests and team members.
Experience enhancing Customer Experience through attentive service, problem-solving, and follow-through.
Basic Sales skills to promote resort offerings, upgrades, and packages in a guest-centric manner.
Prior experience in hospitality, front office, or a guest-facing role is preferred.
Ability to work flexible hours, including weekends and holidays, as required by resort operations.
Proficiency in English; knowledge of additional languages is an advantage.
Comfort using hotel ma