We’re Hiring: Key Account Manager – Europe | QuestionPro
Location: Pune | Work from Office – 5 days a week
Region: Europe
Experience: Up to 3 years
QuestionPro is looking for a Key Account Manager to manage, support, and grow our existing Education-sector customers across Europe.
You’ll work closely with universities, schools, researchers, faculty, and institutional stakeholders to help them adopt and maximize the value of research and survey technology.
Key Responsibilities
• Manage and grow a portfolio of existing European customers
• Drive customer onboarding, adoption, engagement, and retention
• Conduct QBRs, product trainings, workshops, and enablement programs
• Build strong relationships with university and education stakeholders
• Identify upsell, cross-sell, and account expansion opportunities
• Prepare proposals and manage commercial discussions and negotiations
• Support customers through product changes and technology adoption
• Collaborate with Sales, Product, Support, and Customer Success teams
Skills & Experience




• Excellent communication and presentation skills, with the ability to confidently engage customers and lead training sessions
• Robust relationship-building and stakeholder-management skills
• Customer-first mindset with a proactive approach to solving customer challenges
• Commercial acumen and confidence in discussing value, proposals, pricing, and negotiations
• Consultative approach to understanding customer requirements and translating them into technology solutions
• Strong learning agility and the ability to quickly understand and communicate SaaS products and new features
• Excellent problem-solving, ownership, and follow-through
• Strong organizational skills and the ability to manage multiple accounts and priorities
• Excellent written and verbal English communication skills
• Interest or experience in SaaS, Education Technology, Research, or Customer Success is an advantage
If you are ambitious, customer-focused, commercially dri

📌 Key Account Manager (Pune)
🏢 QuestionPro
📍 Pune