Location: Kumbalgodu, Bengaluru, Karnataka
Employment Type: Full time
Experience: 2–7 Years
Industry Experience: B2B Industrial / Manufacturing – Mandatory
About Pinnacle Electrodes Pvt. Ltd.
Pinnacle Electrodes Pvt. Ltd. is a Bengaluru-based manufacturer of welding consumables, serving industrial customers, dealers and businesses across multiple sectors.
We are looking for an experienced Sales Coordinator who understands how professional B2B industrial sales works and can effectively manage customer communication, sales follow-ups and coordination between customers and internal departments.
This is not a B2C, retail or telecalling role. Prior B2B industrial experience is mandatory.
Key Responsibilities
1) Customer Communication & Sales Coordination
Handle customer enquiries through phone calls, email and WhatsApp professionally.
Understand customer requirements and coordinate internally to provide accurate information.
Prepare and send quotations, product information and sales documents.
Follow up with customers on enquiries,
quotations, pending orders and repeat requirements.
Maintain professional and timely communication with customers and dealers.
Ensure that all customer enquiries and follow-ups are properly tracked and closed.
2) Order & Internal Coordination
Coordinate with Production, Dispatch, Accounts, Quality, Purchase and Sales to fulfil customer requirements.
Track customer orders from confirmation through production, dispatch and delivery.
Obtain accurate updates from internal departments and communicate them to customers.
Ensure customer commitments and delivery timelines are properly followed up.
Coordinate with Accounts regarding outstanding payments and customer requirements when necessary.
3) Sales Reporting & Documentation
Maintain accurate records of customers, enquiries, quotations, orders and follow-ups.
Prepare daily, weekly and monthly sales reports and MIS.
Maintain customer and sales databases u