Company: Learningshala
Position: Quality Call Auditor
Experience: 6months
Qualification: Graduate / Postgraduate
Job Type: Full time
Location: Sector 3, Noida
Industry: EdTech / Higher Education
Salary - 21000-25000k
Key Responsibilities:
● Listen to and evaluate recorded calls based on defined quality parameters.
● Assess process adherence, communication standards, and customer handling.
● Prepare daily/weekly quality audit reports and maintain data in Excel.
● Share feedback through structured mail communication to respective counsellors and team leads.
● Support process orientation and provide actionable suggestions for improvement.
● Participate in calibration sessions to align evaluation standards.
● Coordinate with operations and training teams to drive consistent quality performance. Required Skills & Competencies:




● Good Listening & Analytical Skills – Ability to assess tone, empathy, accuracy, and compliance.
● Strong Written & Verbal Communication – Professional email drafting and reporting skills.
● Basic Excel Knowledge – Comfortable using filters, basic formulas, and maintaining reports.
● Email Etiquette – Clear and structured email writing for internal communication.
● Attention to Detail – Ensure accuracy in call scoring and observations.
● Time Management & Discipline – Handle multiple call audits with consistency.
● Team Collaboration – Work closely with training and operations teams for process improvement.

📌 Quality call Auditor (India)
🏢 Learningshala
📍 India