Company Description BridgeLoyalty Customer Experience is a customer experience management company that helps brands and businesses understand their customers, improve service delivery, and build stronger relationships. Using Mystery Shopping, Customer Journey Mapping, Market Research, Surveys, Audits, Contact Centre Operations, and Actionable Intelligence, the company uncovers insights across every stage of the customer journey. These solutions enable organizations to identify experience gaps, strengthen operational performance, and make informed, customer-centric decisions. BridgeLoyalty is driven by the belief that every interaction matters and that the right insights can transform customer experiences into lasting loyalty.

Role Description The Market Research Analyst at BridgeLoyalty Customer Experience will be responsible for designing and executing market research studies, including surveys, interviews, and data collection initiatives. This full-time, on-site role in Mumbai involves analyzing quantitative and qualitative data to identify trends, customer behaviour patterns,



and experience gaps. The analyst will prepare explicit reports and presentations, communicate insights to internal teams and clients, and support recommendations that enhance customer experience and operational performance. Day-to-day activities also include collaborating with cross-functional teams, maintaining research databases, and contributing to the continuous improvement of research methodologies.

Location: Mumbai (Malad)
Qualification: Graduate / Post Graduate
Reporting to: Process Manager
Experience: Young Professionals (1 to 3 Years)
Budget: 3-3.5 LPA

Key Responsibilities:
 Project management of end-to-end research activities
 Design and implement quantitative research methodologies, including surveys, experiments, and data analysis
 Collect, organize, and analyze different data points
 Working knowledge of Customer Journey Mapping (CJM)
 Develop and administer surveys, questi

📌 Market Research Analyst (Mumbai)
🏢 BridgeLoyalty Customer Experience
📍 Mumbai