Papigen is a fast-growing global technology services company delivering innovative digital solutions through deep industry experience and technical expertise. We help organizations with technology transformation and enterprise modernization across Cloud, Big Data, Java, React, DevOps, and more.
Our client-centric approach blends consulting, engineering, and data science to enable businesses to evolve and scale efficiently.
Overview
We are seeking an experienced ServiceNow ITOM Discovery & Service Mapping Specialist to join a team focused on end-to-end discovery and service mapping across enterprise applications and cloud environments.
The specialist will map critical and non-critical applications, troubleshoot discovery and mapping patterns, and optimize ServiceNow ITOM workflows to maintain accurate service configurations.
Responsibilities
Perform complete mapping of enterprise applications hosted on-premises and in the cloud.
Map application-to-platform and application-to-application dependencies.
Conduct cloud discovery for AWS, Azure,
Oracle Cloud Infrastructure, and VMware.
Develop, review, and troubleshoot ServiceNow ITOM Discovery and Service Mapping patterns and probes.
Automatically update Configuration Item (CI) status and attributes using event payloads and APIs.
Validate discovered services with application and IT teams and obtain sign-offs.
Investigate discovery and service mapping issues, including analyzing logs and failed patterns.
Create and modify ServiceNow patterns to improve mapping accuracy.
Collaborate with cross-functional teams to ensure critical services (e.g., authentication, identity management, custom apps) are mapped correctly.
Maintain transparent and up-to-date documentation for service mapping activities.
Required Skills & Experience
5+ years of hands-on experience with ServiceNow ITOM Discovery and Service Mapping.
Proven experience mapping large-scale enterprise applications, including cloud-hosted platforms (e.g.,
📌 ServiceNow ITOM Discovery (India)
🏢 Papigen
📍 India
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