IT OPERATIONS & INFRASTRUCTURE

* Act as the primary contact for servicing and maintaining hotel computer
hardware and IT infrastructure.
* Ensure all IT systems and equipment are installed correctly and operate
efficiently.
* Monitor the performance and availability of IT systems and infrastructure.
* Maintain computers, laptops, printers, servers, network equipment and other
IT assets.
* Ensure preventive maintenance is carried out as required.
* Maintain accurate IT documentation, asset registers and system records.
* Regularly report IT performance, key issues and risks to the GM, Director of
Finance & Business Support and Area IT Leader.
* Ensure minimal disruption to hotel operations due to IT-related issues.

HOTEL SYSTEMS & TECHNOLOGY

Keep up to date with all IHG-approved systems and technology, including:

* LAN / WAN
* Wi-Fi
* Property Management System (PMS)
* Point of Sale (POS)
* Finance and accounting systems
* HR / payroll systems
* Time attendance systems
* PABX / telephony
* CCTV and security systems
* Door locking / access control systems




* IPTV and guest technology, where applicable
* Meeting room / audio-visual systems
* Other IHG-approved hotel applications and technology
* Ensure all systems are configured and maintained in accordance with IHG
standards.
* Coordinate with IHG Corporate IT and Area IT teams for system implementation,
upgrades and support.
* Ensure all approved systems are properly maintained and updated.

HARDWARE & SOFTWARE MANAGEMENT

* Maintain hardware and software performance to agreed standards.
* Ensure operating systems and approved applications are properly installed and
maintained.
* Monitor software licences and renewals.
* Ensure obsolete or unsupported software is identified and addressed.
* Maintain an accurate inventory of hardware and software.
* Evaluate technology requirements and recommend suitable solutions.
* Review vendor proposals and provide recommendations to management.

NETWORK & CONNECTIVITY

* Manag

📌 IT Manager (India)
🏢 IHG
📍 India