1. SECURITY OPERATIONS

* Direct and coordinate the day-to-day activities of all Security personnel.
* Plan and assign work to Security colleagues and ensure adequate coverage
across all shifts.
* Organise regular patrolling of:
* Hotel boundaries
* Guest rooms and corridors
* Offices
* Storage areas
* Public areas
* Function and meeting areas
* Parking areas
* Back-of-house areas
* Monitor hotel entrances, exits and access points.
* Maintain effective access control and visitor management.
* Ensure proper management and control of hotel keys, master keys and access
cards.
* Ensure security procedures are consistently followed by all colleagues.
* Compile and distribute Security reports to relevant departments and
management.
* Ensure Security logs, registers and records are maintained accurately.

2. GUEST & COLLEAGUE SAFETY

* Ensure the highest level of guest and colleague safety while maintaining a
welcoming and professional environment.
* Respond promptly to security incidents, disturbances, accidents and
emergencies.




* Assist guests and colleagues during security-related situations.
* Handle sensitive guest situations professionally and discreetly.
* Maintain a visible security presence without negatively impacting the guest
experience.
* Ensure all incidents involving guests, colleagues or hotel property are
properly documented and followed up.
* Render First Aid to guests and colleagues as required by hotel guidelines and
training.

3. INCIDENT MANAGEMENT & INVESTIGATION

* Prepare detailed incident reports for all security-related incidents.
* Ensure all allegations, complaints and incidents are properly investigated
and followed up.
* Conduct preliminary investigations relating to theft, loss, damage,
misconduct, guest complaints and other security matters.
* Maintain confidentiality of sensitive investigations.
* Ensure corrective and preventive actions are implemented.
* Escalate reliable incidents immediately to the General Manager and relevant
authoriti

📌 Security Manager (India)
🏢 IHG
📍 India