A LITTLE TASTE OF YOUR DAY-TO-DAY

Every day is different, but you will mostly be:

FRONT OFFICE LEADERSHIP

* Manage and coach the Front Office team to deliver memorable guest experiences
and the warmest of welcomes.
* Lead the day-to-day Front Office operation and ensure consistent service
standards.
* Manage front desk colleagues across relevant Front Office specialisms.
* Prepare duty rosters based on business levels and operational requirements.
* Conduct daily briefings and shift handovers.
* Set clear performance expectations and provide regular coaching and feedback.
* Recognise and reward good performance and create a positive team setting.

GUEST EXPERIENCE

* Engage with guests to build personal relationships and create memorable
experiences.
* Take ownership of guest concerns and complaints and ensure effective service
recovery.
* Ensure guests receive a warm and professional welcome.
* Anticipate guest needs and respond promptly to requests.
* Build relationships with repeat guests and IHG One Rewards members.




* Monitor guest feedback and identify opportunities to improve service.
* Ensure guest preferences and special requests are communicated effectively to
the relevant departments.

FIRST IMPRESSIONS & FRONT OFFICE STANDARDS

* Conduct regular Front Office and lobby inspections to ensure the hotel is
making the right first impression.
* Ensure the Front Desk, lobby and guest-facing areas are maintained to the
required standards.
* Monitor colleague grooming, uniform and service standards.
* Ensure check-in and check-out processes are efficient and welcoming.
* Ensure registration procedures and guest documentation are completed
accurately.
* Maintain high standards of professionalism and hospitality at all times.

REGISTRATION & RESERVATIONS

* Oversee guest registration and check-in/check-out procedures.
* Monitor arrivals, departures, VIPs, groups and special requests.
* Coordinate closely with Reservations and Revenue Management.
* Ensure accu

📌 Front Office Manager (India)
🏢 IHG
📍 India