We are looking for a Customer Support Executive to manage customer queries and complaints. You will be responsible for providing accurate information, resolving issues efficiently, and ensuring a high level of customer satisfaction.

Key Responsibilities:
Handle customer inquiries via chat, phones.
Resolve product or service issues by clarifying customer complaints
Provide accurate information about products, services, and policies
Follow up with customers to ensure issue resolution
Escalate complex issues to the appropriate department
Meet response and resolution time targets (SLAs)
Collect customer feedback and share insights with the team

Required Skills & Qualifications:
Robust communication skills (verbal & written)
Problem-solving and conflict resolution ability




Active listening and empathy toward customers
Basic computer skills
Ability to multitask and manage time effectively
Patience and a positive attitude

Preferred Qualifications:
Bachelor’s degree in any field
Prior experience in customer service or support roles

Key Performance Indicators (KPIs):
First response time
Resolution time
Ticket closure rate

Work Environment:
Remote
5 AM to 11 AM (Sunday), 10 AM to 4 PM (Monday to Friday)
Saturday Fixed Off.
Freshers can apply.

Contact - (phone hidden)/ (phone hidden)

📌 Customer Support Executive (India)
🏢 Smavy Academy | Online tutoring platform for K-12 students
📍 India