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Role Overview:

This Senior Marketing Manager holds broad responsibility for the ACO Workflow and has in depth knowledge of email marketing operations. This role will oversee all vertical pods and horizontal enablement teams in Marketing. Reporting directly to the IN Sales and Marketing Associate Director, you will manage multiple dedicated Pod in Ads Campaign Operations. This role ensures cross-functional cohesion between these pods while working in close partnership with global teams across APAC & US to ensure the execution of global business objectives and immediate goals.

Position Responsibilities:
- Direct Reporting & Alignment: Report directly to the IN Sales and Marketing Associate Director,



serving as their senior point of contact and ensuring direct alignment between their strategic vision and the operational execution of the pods in ACO.
- Global Partnership: Work closely with IN & US Marketing Leadership to align on shared goals and deliverables that are required from both US/APAC teams.
- Cross-Functional Scale & Quality: Ideate and lead cross-site projects that positively impact productivity, quality, and Customer Experience (CX). Deep dive to create Root Cause Analyses (RCAs) and develop remediation strategies for escalations, ensuring seamless assimilation of process changes. Collaborate with the Process Excellence and Tools and Automation teams to ensure that optimization projects are prioritized and that the pods are driving efficiency globally.
- Manage Multiple Pod Leads: Directly lead, develop, and coach a team of TLs and managers, setting transparent performance expectations, KPIs, and career development plans across all vertical pods. In addition to regular coaching and mentoring to managers, hold

📌 Workflow Management Senior Manager (Ingur)
🏢 Google Operations Center
📍 Ingur