Ericsson invites passionate and ambitious individuals to join our team as a Service Delivery Manager. In this pivotal role, you will have the prospect to enhance the productivity of our delivery workforce by providing high-quality delivery tools, processes, and training modules. You will be responsible for developing and implementing innovative delivery models to cultivate an environment that fuels global efficiency and promotes profitable growth.
What you will do:
- Enhance the efficiency of our delivery workforce through appropriate tools, processes, and working parameters.
- Develop, implement, and manage delivery models and frameworks.
- Analyze and manage performance to ensure a quality framework and reliable data trends.
- Strengthen competence through career path planning, training, education, and certification.
- Adhere diligently to group, legal, financial directives, and data security and privacy guidelines.
- Supervise compliance with global and local environmental and occupational health and safety (E+OHS) standards.
The skills you bring:
Mandatory Skills
- Power BI
- Dashboard Development
- Advanced Microsoft Excel
- PowerPoint Presentation Creation
- Reporting & Analytics
- Preferred Skills
- Power Query
- DAX
- Data Visualization Best Practices
- KPI Reporting
- Business Analytics
- Stakeholder Management
Qualifications
Bachelor's degree in Business, Finance, Statistics, Computer Science, or related field.
Proven experience in reporting, analytics, and dashboard creation.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Key Competencies
- Data Analysis
- Attention to Detail
- Business Reporting
- Presentation Skills
- Time Management
- Stakeholder Collaboration
Experience - 2 to 5 yrs in operations
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s pos
📌 Performance and Business Operation (India)
🏢 Ericsson
📍 India
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