Job Summary

TEMS (Telephone Expense Management System) - JD

Location: India

Role: Permanent

Role: L3

Required Skills – Telecom Expense Management System
- 6 to 8+ years of experience in Management of Telecom expense.
- Valuable understanding on leading TEMS platforms as Calero, TangoeOne etc.
- Understanding of Order Management for Mobile Phones & Tablets
- Understanding and experience of Invoices, billing, Inventory Management
- Dispute Management- Audit bills for discrepancies, Track rate plans, waived charges, tariff filings and automatically update the system.
- Work directly with the Mobile Service provider on Bill plans and Billing related queries.
- Effectively manage fixed-line voice, data, and wired/wireless expenses.
- Handling user calls basis enquiry, request and complaints on Call usage, Data usage, Plans, VAS, Billing issue, Coverage related issues.
- Cost Optimization- Minimize waste & maximize savings opportunities, analyze and assess the current service design, usage levels alongside contracted subscription plans etc.




- Optimization plan for wireline/wireless telecom accounts/services.
- Contract & SLA Management- Contract management and SLA enforcement, Track commitment levels and forecast expected attainment dates, Track contract expirations/renewals
- Manage Forward and Reverse Logistics
- Responsible for RMA management such as broken screen, IP phone replacement etc.
- Responsible for PO, billing, and procurement of new inventory/hardware.
- Responsible for follow up with vendors on missing invoices and ensure invoices are received
- Log & monitor tickets on erroneous invoices, EDI files and ensure completion.
- Analyze invoices, identify reason of past due and work with vendor to resolve past dues.
- Analyze misapplied payments and work with customer to get payment information and reconcile disputes.
- Work with vendors to resolve payments and overbilling disputes.
- Identify billing errors and TEM invoice lifecycle.
- Reporting and Analysis o

📌 Track Lead (India)
🏢 HCL Tech
📍 India