Company Profile

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Location: Bangalore

Grade: F2

Designation: Team Leader

Number of Positions: 02

Minimum Criteria:
- Minimum of 2 years of experience in Team management (Banking Operations) is mandatory.





Role & Responsibilities:

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Lead and manage a team to achieve productivity, quality, and SLA targets.

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Monitor performance through KPIs and drive improvements via audit, coaching, and feedback.

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Ensure adherence to process, compliance, and regulatory requirements.

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Identify process gaps and drive improvements in collaboration with relevant teams.

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Coordinate with internal stakeholders to ensure smooth operations.

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Manage client POC through regular daily and weekly connects, ensuring alignment and issue resolution.

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Prepare and analyze MIS reports, highlighting risks and insights.

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Support onboarding, training, and continuous upskilling of team members.

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Manage workload distribution and ensure optimal resource utilization.

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Handle escalations and resolve process or customer-impacting issues.

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Drive team engagement and support retention initiatives.

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Identify

📌 Team Leader (Bengaluru)
🏢 Firstsource
📍 Bengaluru