Invoice360 Operations – POD
(Manufacturers / Third Party Distributors / EDI / Others / 101–Distro &
Vape)
Reports To
Invoice Operations Manager,
Invoice360
Employment Type
Full-Time, Internal
Transfer/Promotion
Location
Vijayawada, DVR (On-site)
Posting Type
Internal Only
About Invoice360
Invoice360 is an invoice processing and itemization service line, supporting convenience stores and smoke shops. The team operates across a
five-phase model — Configure, Monitor, Process, Audit, and Intelligence —
delivering accurate, timely invoice data to power customer inventory and margin
decisions.
Role Summary
The POD Supervisor owns day-to-day performance for an
assigned POD within Invoice360. This role leads a team of Processing
Specialists and Review Analysts, drives throughput and quality against SLA and
audit-sample error, and partners with the Invoice Operations Manager and
Auditing team to resolve escalations and continuously improve the POD’s
workflows.
Key Responsibilities
• Manage
daily invoice created, assignment, and throughput for the POD, ensuring the
invoice cap and turnaround SLAs are met.
• Supervise,
coach, and schedule Processing Specialists and Review Analysts within the POD.
• Monitor
queue health and ensure timely triage per SOP.
• Own
POD-level quality: review audit findings from the Auditing team, drive
root-cause analysis, and close corrective actions with staff.
• Track
and report POD KPIs (accuracy, cycle time, backlog, SLA adherence) using the
Invoice360 scorecard framework.
• Escalate
customer and vendor issues that exceed team authority to the Invoice Operations
Manager.
• Support
onboarding and training of current Specialists/Analysts using established
Invoice360 training materials.
• Identify
and propose process improvements across the Configure → Monitor → Process →
Audit → Intelligence workflow.
• Conduct
daily huddles and floor sessions to brief the team on vol
📌 Invoice POD Supervisor (Vijayawada)
🏢 MostEdge
📍 Vijayawada
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