At Rocket India, you’ll lead frontline operations within the US Mortgage Default Servicing function, ensuring high-quality service delivery, robust compliance adherence, and consistent performance across key operational deliverables. As a Team Leader, you’ll guide, coach, and motivate team members while managing workflow, stakeholder expectations, audits, productivity, and service-level outcomes in a fast-paced, night-shift operations environment.
About the Role
- Lead day-to-day operations for a US Mortgage Default Servicing team, ensuring performance, quality, compliance, and service delivery expectations are consistently met.
- Align team members with customer requirements, process specifications, operational targets, tools, and techniques to support effective task execution.
- Monitor workflow, delegate work appropriately, manage shift operations, and ensure timely completion of deliverables in line with stakeholder requirements.
- Conduct daily huddles and weekly staff meetings to review performance trends, share process updates, identify opportunities, and drive action plans.




- Create a positive team environment built on trust, open communication, accountability, creativity, and collaboration.
- Maintain audit-related documentation, support audit readiness, track observations, and ensure timely closure of audit findings.
- Review quality audit outcomes with team members, identify recurring error patterns, and implement corrective actions to prevent repeat errors.
- Manage peak work volume and pressure situations while maintaining team morale, productivity, and operational focus.
- Track workflow, team performance, resource deployment, leave planning, capacity planning, and overall operational readiness.
- Engage team members through regular performance discussions, coaching, feedback, and 1:1 development conversations.
- Support team members in strengthening process knowledge through a hands-on leadership approach.
- Partner with stakeholders and internal team

📌 Team lead-Operations (Bengaluru)
🏢 NSM Services
📍 Bengaluru