The AGM – Aviation Services ensures seamless baggage delivery, audits for bridge-mounted equipment (BME), ITPs, compressed gas services, fueling processes, and hydrant pit checks, regulatory compliance, and effective stakeholder coordination. This role drives operational excellence, safety audits and emergency response while optimizing SLAs and mitigating risks. By leading the aviation services team, the AGM enhances service quality, safety, and overall airport efficiency.
Responsibilities
Key Performance Indicators (KPIs)
Strategic Oversight & Monitoring
- Ensure baggage delivery processes align with OMDA standards and SOPs across all terminals.
- Oversee baggage delivery adherence: DOM - FB 10 Min & LB 30 Min / INT âÃÂàFB 15 Min & LB 40 Min.
- Guide and supervise the aviation services team in executing daily operations efficiently.
- Drive regular coordination with Ground Handling Agencies (GHA), Airlines, and other stakeholders.
- No. of delays reported
- No. of checks during shift
- No. of observations closed
- ASQ Scores
- No. of stakeholder feedback/complaints
Compliance, Audits & Safety Standards
- Conduct regular audits for bridge-mounted equipment (BME), ITPs, compressed gas services, fueling processes, and hydrant pit checks.
- Oversee ESB mock drills and hydrant pit check drills with stakeholders.
- Ensure 98% serviceability and availability of GPU & PCA in coordination with DASPL and AOCC.
- Lead internal and external audits, ensuring compliance with regulatory and operational standards.
- Oversee closure of audit observations and deficiency reports within stipulated timelines.
- Drive compliance and performance monitoring of Ground Handling Agencies (GHA) and Airline operations.
- Maintain and enforce safety and compliance measures to mitigate risks and incidents.
- No. audit observations reported vs. closed
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