Job description
Position Summary
We are looking for an experienced Senior Payroll Specialist – Product Support with strong hands-on knowledge of Indian Payroll, statutory compliance and payroll processing. The role will provide functional support to customers using a SaaS HRMS & Payroll platform and will act as a senior domain point of contact for complex payroll, compliance and product-related queries.
The ideal candidate should combine robust payroll expertise with excellent customer communication, problem-solving, ownership and customer-handling skills. The candidate must be able to understand a customer's business requirement, analyze the issue, explain the solution in simple business language, coordinate internally when required, and drive the case to closure within SLA.
Role Objective
• Provide accurate, timely and customer-focused functional support for payroll and HRMS-related queries.
• Use strong payroll-domain knowledge to identify the root cause of calculation, configuration, compliance and process issues.




• Handle complex and high-priority customer cases independently and take ownership until resolution.
• Act as a bridge between customers and internal Product, Development, QA and Operations teams.
• Improve customer experience through clear communication, proactive updates, effective troubleshooting and knowledge sharing.
• Contribute to product quality, UAT, knowledge base and continuous improvement initiatives.
Key Responsibilities
A. Payroll & Functional Product Support
• Provide functional support through calls, emails, chat, remote sessions and ticketing channels.
• Understand customer payroll processes, requirements and configurations before recommending a solution.
• Support customers during monthly payroll execution, payroll validation, approval and finalization.
• Troubleshoot salary calculation discrepancies, payroll processing errors, arrears, deductions, reimbursements and other payroll scenarios.
• Analyze payroll inputs, employee master d

📌 Senior Payroll Specialist – Product Support (Bengaluru)
🏢 TransPerfect
📍 Bengaluru