About this role:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

In this role, you will:
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:
- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education





Required Skills
- Excellent research, analytical, and problem-solving skills with strong attention to detail.
- Solid verbal and written communication skills.
- Effective interpersonal, collaboration, and stakeholder management skills.
- Ability to quickly learn, retain, and apply new information.
- Strong multitasking abilities with effective time management.
- Ability to interpret documents, requests, and process requirements accurately.
- Excellent data entry and data management skills.
- Strong analytical and critical thinking skills.
- Good mathematical and accounting knowledge.
- Ability to work efficiently and accurately while maintaining high-quality standards.
- Quick learner with the ability to handle high volumes of information.
- Ability to identify, assess, and escalate discrepancies or exceptions during processing.
- Strong understanding and application of regulatory compliance and VISA r

📌 Associate Fraud (Bengaluru)
🏢 WELLS FARGO BANK
📍 Bengaluru