Way of working - Office/Field : Employees will work full time from their office
base location
About Swiggy:
Swiggy is India’s leading on-demand delivery platform with a tech-first
approach to logistics and a solution-first approach to consumer demands. With a
presence in 500+ cities across India, partnerships with hundreds of thousands
of restaurants, an employee base of over 5000, a 2 lakh+ robust independent
fleet of Delivery Executives, we deliver unparalleled convenience driven by
continuous innovation. Built on the back of robust ML technology and fuelled by
terabytes of data processed every day, Swiggy offers a fast, seamless and
reliable delivery experience for millions of customers across India. From
starting out as a hyperlocal food delivery service in 2014, to becoming India’s
leading on-demand convenience platform today, our capabilities result not only
in lightning-fast delivery for customers, but also in a productive and
fulfilling experience for our employees.
Overview
A Key Account Manager owns high-value restaurant partners within an assigned
city, typically chains, established multi-outlet restaurants, and growing
independents expanding to multiple locations. These accounts are more complex:
they involve negotiations with multiple stakeholders, larger deal sizes, custom
solutions, and deeper engagement around ROI and strategy. You combine field
presence with office-based analysis and executive relationship management.
Success requires both relationship skills and the analytical ability to build
customized business cases. You mentor the Sales Manager tier and own a portion
of the city-wide targets.
Key Responsibilities
* Own a portfolio of multi-outlet restaurants: Manage 30-40 high-value
accounts(60 to 80 in case of Indianext cities), each with 2-10 outlets. These
accounts represent 40-60% of city revenue
* Executive relationship management: Build relationships with franchise
owners, regional managers, and operational heads. You are