Description
Job Responsibilities:
- Endpoint Management & Deployment:
- Manage and configure Microsoft Endpoint Manager (Intune) and Windows Autopilot.
- Configure, test, and deploy hardware and software to users both locally and remotely
- Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers
- Diagnoses and resolves problems related to the operation of PCs on the network
- Administer and enforce compliance policies and configuration profiles.
- Oversee application packaging, deployment, and Windows update policies.
- Troubleshoot and support hardware/software issues on Windows OS.
- ManageEngine Desktop Central:
- Configure and manage endpoint devices using ManageEngine Desktop Central.
- Automate patch management, software deployment, and asset management.
- Monitor and optimize system performance and security.
- Networking Support L1:
- Identify and respond to network alerts and outages and perform initial analysis of network performance issues.
- Verify network device status and interface utilization,



Check interface status, link failures, and bandwidth usage.
- Identify and troubleshoot network-related incidents including DNS, DHCP, IP conflicts, VPN access, and wireless connectivity issues.
- Coordinate with Network Operations teams for escalation and resolution of complex network problems.
- Support network infrastructure moves, additions, and changes, including workstation and peripheral connectivity.
- Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts
- Collaboration & Documentation:
- Work closely with IT Security, Infrastructure, and Service Desk teams.
- Maintain detailed documentation, SOPs, and knowledge base articles.
- Provide solutions to user issues by identifying problems, train users in basic problem resolution and understanding how to make effective use of their PCs
- Respond to user requests and service issues in a timely and professional manner
- C

📌 Desktop Support Engineer (Mumbai)
🏢 Black Box
📍 Mumbai