ZOCA is building products that help businesses simplify their operations, improve customer engagement, and drive growth. As we scale our US SMB business, we are looking for a commercially strong GTM Manager to help build and manage our revenue engine across both Net New Business and Existing Customer Revenue.
This is a high-impact leadership role for someone who understands that sustainable growth comes from managing the entire customer revenue lifecycle — from acquiring new customers to retaining and expanding existing ones.
The Role
We are looking for a GTM Manager who will work closely with the leadership team to drive revenue growth across the US SMB segment.
You will have responsibility across both sides of the revenue equation:
Net New Business: Build pipeline, improve sales execution, increase current customer acquisition, and drive ARR growth.
Existing Customer Revenue: Improve GRR and NRR through retention, expansion, customer engagement, and proactive portfolio management.
You will lead and coach a team across Sales and/or Account Management and be responsible for creating a high-performance, metrics-driven GTM organization.
The ideal candidate has 10+ years of experience in SaaS/subscription businesses, strong SMB expertise, and a proven track record of managing teams while delivering against new business, GRR, and NRR targets.
What You'll Own
You will have direct ownership and accountability across:
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Net New ARR / MRR
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New customer acquisition
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Sales pipeline and conversion
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Sales productivity
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GRR – Gross Revenue Retention
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NRR – Net Revenue Retention
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Customer churn
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Expansion revenue
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Upsell and cross-sell
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Team performance and productivity
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Forecast accuracy
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GTM processes and operating cadence
What You'll DoGTM Strategy
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Partner with leadership to define and execute ZOCA's US SMB GTM strategy.
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Develop a clear operating model across new business, retention, and expansion.