OVERVIEW

As a Service Manager at eClinical Solutions, you will be the operational backbone of client engagements ensuring every aspect of the elluminate® platform service runs smoothly, reliably, and to the highest standard. Based in our Bangalore office, you will own day-to-day service operations for an assigned portfolio of global clients, coordinating people, processes, and systems across time zones to keep delivery on track and clients confident in eClinical’s partnership.

Accelerate your skills and career within a rapid-growing company while impacting the future of healthcare.

KEY TASKS & RESPONSIBILITIES
- Act as the primary operational point of contact for assigned clients, ensuring all service activities are running smoothly and issues are addressed promptly
- Monitor ongoing delivery of elluminate® platform services across assigned accounts, proactively identifying and resolving operational gaps before they affect the client
- Coordinate day-to-day activities across internal teams — including Engineering ( Tier 3 R&D;), Tech Services (Tier 2), IT (Infrastructure),



Product Development, Implementation Team, Customer Success and Product Support — to ensure seamless, timely service execution
- Track open action items, outstanding deliverables, and client requests across all active engagements; follow through until each item is fully resolved
- Serve as the escalation point for operational issues, triaging problems quickly and mobilizing the right internal resources for resolution
- Collaborate effectively with globally distributed teams across US, India, and other regions, accommodating cross-time-zone coordination as needed
- Participate in the transition of accounts from the Implementation team to steady-state service delivery, ensuring continuity of knowledge, documentation, and client experience throughout the handover process
- Ensure all service activities adhere to agreed-upon SLAs, quality standards, and regulatory requirements including ICH/GCP guidel

📌 Service Manager, elluminate Services (Bengaluru)
🏢 eClinical Solutions
📍 Bengaluru