Description
About the Role

We are looking for a motivated Apprentice – Sales GTM to support customer-facing activities for Pearson’s digital products. The role will act as a liaison between institutes and the sales team, helping ensure smooth communication, timely report sharing, professional query handling, and effective coordination for customer success. This role is ideal for a fresher or early-career professional who is eager to learn sales operations, customer relationship management, and digital product support in the higher education space.

Key Responsibilities
- Act as a liaison between institutes, faculty, students, and the internal sales team for digital product-related coordination.
- Serve as an account relationship executive for assigned institutes and support day-to-day customer engagement activities.
- Generate, maintain, and share usage reports, activation reports, progress updates, and other customer-facing reports using Microsoft Excel.
- Understand customer queries with empathy, respond professionally, and ensure timely follow-up until closure.




- Handle customer base by resolving basic issues and routing technical or product-related complaints to the appropriate customer support teams.
- Coordinate with sales, customer support, product, and operations teams to ensure smooth implementation and ongoing usage of digital products.
- Track customer requests, pending actions, escalations, and closures in a structured and timely manner.
- Support onboarding, activation, and communication activities for institutes, faculty, and learners as required.
- Maintain a high level of professionalism, accuracy, and responsiveness in all customer interactions.

Desirable Skills and Attributes
- Good working knowledge of Microsoft Excel, including report preparation, data tracking, basic formulas, sorting, filtering, and formatting.
- Solid verbal and written communication skills with the ability to interact confidently with customers and internal teams.
- Custom

📌 Apprentice, Sales (Bengaluru)
🏢 Pearson
📍 Bengaluru