Key
Responsibilities

Technical Leadership:

-Serves as a trusted advisor to customers and a technical expert on
technologies across the marketplace (e.g., technical speaking engagements,
publications) to shape guidance provided to customers.

-Recognized as a technical expert with highly specialized knowledge across
Oracle and non-Oracle technologies, products, services, and market trends,
serving as a go-to expert for complex or high-impact scenarios.

-Defines or adjusts strategy for highly complex pre-sales activities,
contributing to long-term account growth and solution fit.

-Leads organization-wide and customer fleet-wide optimizations or efficiency
efforts (e.g., automation, streamlined processes, elimination of redundant
effort), coordinating with the TAM, ASE engineers and others on the Oracle
customer team.

-Works with external partners to ensure appropriate design and implementation
of solutions and promote best practices for technology deployment and
workloads, and their stability, maintainability, upgradeability, and
performance.

Service Delivery:





-Acts as internal and/or external expert point of contact and escalation point
for critical technical and process issues encountered in the customer's
supported environment.

-Provides proactive and reactive remote or onsite technical assistance in close
cooperation with Support and Product Development teams, for problem analysis
and investigation and providing and verifying workarounds and acting as a field
point of contact for various LOBs.

-Assists customers with highly complex software updates, upgrades, change
management, and incident remediation, identifying key risks and mitigation
strategies that may impact project success.

-Analyzes recent and highly complex issues encountered by customers by performing
thorough technical root cause investigations.

-Reviews themes across lessons learned post-project and leads changes to
improve technology implementation.

Global Customer Engagement & Education:

📌 Lead Principal Advanced Services Engineer (Bengaluru)
🏢 Oracle
📍 Bengaluru