Job Description
- Key missions of the position:
- Ensure adherence to product, process, and customer quality requirements
- Drive resolution of internal and customer quality issues through structured RCA
- Strengthen process quality systems (PFMEA, Control Plan, WI adherence)
- Ensure smooth execution of inspection, testing, and PDI processes
- Support improvement of manufacturing quality and reduction of defects
Measurement
Q: Process quality, customer complaints, and product conformity
C: Rework, rejection, and non-quality cost
D: Issue resolution time, production flow, and complaint closure
- Internal defect rate and rework levels
- Customer complaints and closure effectiveness
- PDI clearance and first-time-right performance
- Audit compliance (process, product, and system audits)
- RCA effectiveness and recurrence reduction
- Quality wall clearance adherence
- Main responsibilities:
Manufacturing Quality Control & Process Discipline
- Ensure adherence to design standards, PFMEA, control plans, and work instructions across production
- Supervise quality execution at shop-floor level including assembly, testing, and inspection activities
- Ensure process discipline and compliance in daily manufacturing operations
- Support implementation of ECO / DRC changes and process updates
Customer Quality & Issue Management
- Coordinate resolution of customer complaints through structured QRQC and RCA methods
- Act as interface for customer quality concerns and ensure timely escalation and closure
- Support field failure analysis and preparation of reports (8D / PDCA / FAR)
- Monitor and track field issues (0 km, warranty returns) and ensure closure
Non-Conformance & Corrective Actions
- Ensure identification, containment, and disposition of internal quality issues
- Drive structured problem-solving and corrective action implementation
- Track recurring issues and support preventive action implementation
- Ensure closure of quality issues within defined timelines