Your Team Responsibilities

We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Mumbai. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service analysts will need to work closely with Senior Client Service Members, Sales and consultants to develop and maintain client relationships.

Your Key Responsibilities

Provide premium service to assigned accounts
Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution
Participate in developing client relationships through proactive follow up on issues raised




Maintain relationships by ensuring relevant product and model information is shared with clients
Lead regular calls with significant accounts to cover outstanding issues and giving updates
Contribute to producing service reviews and service plans that support client renewal initiatives
Execute onboarding and training of Clients
Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment
Provide full ownership of account servicing to become a subject matter expert on analytics products and services
Championing process changes to improve Client Experience and Efficiency

Your skills and experience that will help you excel

Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must
Client facing skills – an ability to quickly gain the clients trust;

📌 Market Risk Specialist (Mumbai)
🏢 MSCI
📍 Mumbai