We are looking for skilled and customer-focused Field Services Engineers to provide onsite hardware, desktop and peripheral support across client locations. The role involves diagnosing hardware issues, performing break-fix activities, coordinating with vendors/OEMs, reinstalling operating systems and ensuring that service calls are resolved within the agreed timelines.

Requirements
Key Responsibilities
- Diagnose and troubleshoot hardware issues involving laptops, desktops and related equipment.
- Provide onsite break-fix support and replace defective hardware components.
- Perform operating system imaging, installation, reinstallation and basic configuration.
- Carry out hardware upgrades, including RAM and SSD installation.
- Support printers, scanners, docking stations, keyboards, mice, monitors and other peripherals.
- Provide floor support for end-user workplace equipment, including dual-monitor setups and accessories.
- Coordinate with vendors, OEMs and authorised service providers for repairs, warranty claims and part replacement.
- Log, update,



track and close hardware service calls through the designated ticketing system.
- Maintain accurate records of diagnosis, repairs, replacements, serial numbers and call closures.
- Perform preventive maintenance of laptops, desktops, peripherals and other IT equipment.
- Follow defined service-level agreements and ensure timely resolution or escalation of incidents.
- Provide regular updates to users, reporting managers and relevant support teams.
- Follow client-site procedures, safety requirements and information security policies.
- Ensure appropriate handling and safeguarding of company and client assets.
- Travel to client locations when required to provide onsite support.

Required Skills and Qualifications
- Diploma or bachelor’s degree in Computer Science, Information Technology, Electronics or a related discipline.
- 1–4 years of experience in desktop support, hardware support or field services.
- Robust kn

📌 Field Services Engineer (Bengaluru)
🏢 Power Bridge Systems
📍 Bengaluru